![]() ![]() If it is not included, find Categories in the "Available columns" and click Add. Check that Categories is included in the list on the right-hand side.In Outlook, if Categories are not selected in View - Columns, the FYI icon will not appear or it will show as greyed out. If you are having an issue with the FYI icon, refer also to the FAQ Why does the FYI Drawer icon not appear in Outlook or is greyed out? Step 2 - In Outlook, ensure that Categories are Selected Depending on your Outlook version, this will either be in the Ribbon bar, at the top of the email near the Reply/Reply All/Forward buttons, or under the More Actions menu, accessed by clicking the three dots (.) Click on Reading Pane to display the drop-down.In Microsoft Outlook Email, display the View menu.If the Outlook Reading Pane is "Off", the FYI icon will not appear or will show as greyed out. Step 1 - In Outlook, ensure your Reading Pane is "On" Step 2 - In Outlook, ensure that Categories are Selected In a web browser, sign in to Outlook Web App using the URL provided by the person who manages email for your organization.Step 1 - In Outlook, ensure your Reading Pane is "On".This article contains the following sections: To ensure the FYI icon appears correctly within Outlook and that you can access the FYI Drawer, your Outlook ‘View’ settings need to be configured correctly.
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